A deposit is required on booking. This deposit is fully
refundable, however, in line with industry protocol we reserve the right to deduct a cancellation fee from your deposit prior to the release of the balance (such balance will only be refunded to the
original payment card) or charge a cancellation fee. In compliance with consumer law, any such cancellation fees will be reflective of the losses incurred by the business where we are unable to
re-sell your appointment on our social media and to anyone on a wait list.
Our cancellation fees work on a sliding scale, as follows (on
the assumption we cannot sell the space and recoup our losses).
More than 48 hours prior to the appointment – No charge.
Between 24
and 48 hrs prior to the appointment - 25% of the appointment cost.
Under 24 hrs before the appointment – 30% of the appointment
cost. Failure to attend your appointment with no contact (No Show) – 50% of the appointment cost By proceeding to make a booking you are confirming that you have read, understood and accept these
terms